Privacy Policy
1. Introduction
Welcome to Cekat.ai Omnichannel, a powerful omnichannel Customer Relationship Management (CRM) application designed to help businesses manage customer interactions across various channels. At Cekat.ai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, such as:
- Contact Information: Your name, email address, phone number, and business-related information.
- Account Information: Usernames, passwords, and other authentication details.
- Communication Data: Any content you submit when communicating with us or other users, including chat transcripts, emails, or support requests.
2.1 Personal Information
We may also automatically collect information about how you interact with our app, including:
- Device Information: Information about your device, such as your IP address, device type, operating system, and browser.
- Usage Analytics: Usage patterns, feature utilization, and other analytical data to improve our services.
3. How We Use Your Information
We use your personal information for various purposes, including but not limited to:
- Providing Services: To deliver the features and functionalities of Cekat.ai Omnichannel to you.
- Communication: To respond to your inquiries, provide customer support, and send important updates.
- Analytics: To analyze and improve our services, optimize user experience, and enhance security.
- Marketing: To send promotional materials or offers, where permitted by applicable law and with your consent (which you can withdraw at any time).
4. Sharing Your Information
We may share your information under the following circumstances:
- Third-Party Service Providers: We may engage third-party service providers to help us with various aspects of our business, such as hosting, data analysis, and customer support.
- Legal Obligations: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction.
5. Data Security
We take data security seriously and implement appropriate measures to protect your information. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Choices
You have certain rights and choices regarding your personal information:
- Access and Correction: You can access and update your personal information through your account settings.
- Marketing Communications: You can opt out of receiving marketing communications from us by following the instructions provided in those communications.
7. Children’s Privacy
Cekat.ai Omnichannel is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes through our app or other means.
9. Use of Google Calendar API
Cekat.ai Omnichannel integrates with the Google Calendar API to enhance scheduling capabilities within our application. This section explains how we handle Google user data in accordance with Google’s API Services User Data Policy:
- Access and Use: Our application accesses the Google Calendar API to create and manage events on your behalf when you authorize this interaction. This allows you to schedule meetings directly through Cekat.ai Omnichannel.
- Data Handling: We do not store, process, or share any data obtained from Google Calendar. All data interactions are transient, meaning that data is only used at the time of the operation to create or modify calendar events and is not saved in our systems.
- Privacy and Compliance: We ensure that the use of Google user data is strictly limited to the actions necessary for scheduling within our app. We do not use Google user data for any other purposes, nor do we transfer it to any other third parties.
- Revoking Access: You may revoke our access to your Google Calendar at any time through your Google account settings. This will prevent further data access by our application but will not affect data previously processed during authorized use.
CekatAI’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. Visit the link below to learn more:
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
- Email: support@cekat.ai
PT Teknologi Cekat Indonesia
JL. MUWARDI II NO. 28C, Desa/Kelurahan Grogol, Kec. Grogol Petamburan,
Kota Adm. Jakarta Barat, Provinsi DKI Jakarta, 11450
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